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      Frequently Asked Questions (FAQ)

      Do you ship to international destinations?

      Yes, we are currently shipping orders from Hawaii to Australia, Canada, France, Germany, Italy, Japan, New Zealand, Hong Kong SAR, Singapore, Austria, Belgium, Denmark, Finland, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, Brazil, Fiji, Samoa, and Mexico.

      Due to COVID-19 Shipping Restrictions, international shipping may not be available to some countries drastically affected by the virus.

      Why is my discount not being deducted?

      Coupon codes are not applicable to membership fees, donations, flown flags, and Harley-Davidson products. Each coupon code is different. Please feel free to e-mail us at mailorder@pacifichistoricparks.org if you have any questions.

      Do you offer military or teacher discounts?

      Yes, we are happy to offer 10% off for active duty military personnel, veterans, teachers and educators. Please contact us at mailorder@pacifichistoricparks.org for more information.

      Do you sell a DVD of the movie that plays during the tour of the USS Arizona Memorial?

      No, the movie that plays in the theater during the tour was made exclusively for the USS Arizona Memorial; however our best-selling DVD that includes actual footage from December 7th, overviews of our exhibits at the USS Arizona Memorial, survivor interviews, etc., may be found here.

      I have my own flag for my retirement, who would I need to speak with to get it flown over the USS Arizona Memorial?

      Our mail order department only flies flags that are purchased through our bookstore at the time of request. In order to have your own United States of America (50 star) flag flown over the USS Arizona Memorial please contact the USS Arizona Memorial Boat Crew Detachment, which handles all retirement flag requests, at (808) 472-7149.

      Do you have flags flown for every day of the year?

      No, our flag inventory only consists of flags that were flown on special occasions such as Memorial Day, 4th of July, and December 7th. We also fly flags by special request on a specific date. We ask that you please order a special flown flag 7 days in advance of that date.

      Do you ship to APO/FPO addresses?

      Yes, we do ship to our military service men and women at their APO/FPO addresses.

      What methods of payment do you accept?

      We accept American Express, Visa, MasterCard, and Discover credit cards. We also accept PayPal and GooglePay. For flag orders, we offer a mail order form for those individuals interested in paying with a check or money order.

      When will I receive my order?

      Our mail order department is open Monday through Friday, 9 a.m. to 3 p.m. Hawaii Standard Time and is closed on weekends and holidays. Orders are processed at our Hawaii corporate office during business hours, typically either on the same business day when the order is placed or on the following business day. The time between when the order is initially processed until it is shipped out is approximately 3-5 business days. Once the order ships, transit time for U.S. Priority Mail is generally around three days (not guaranteed), and FedEx is two days (guaranteed). Overnight delivery is not possible to most destinations.

      If your order needs to be delivered by a certain date and is meant to coincide with a special occasion, please notify us by sending an email to mailorder@pacifichistoricparks.org. We will do our best to meet your deadline.

      Certain items are only available at our Guam, Saipan or Kalaupapa stores. In the event that an order contains an item available only at one of these locations, the item will be shipped from that location and may take a little longer to receive. Due to their remoteness, our Saipan and Kalaupapa locations can only ship via U.S. Priority Mail.

      In certain circumstances, an item will be out of stock and then will become a backorder. If this happens, we will ship the item once it becomes available and will notify you by phone or email.

      If you are pre-ordering a flag, it can take 2-4 weeks after the requested date for the flag to be received, processed and shipped.